Privacy Policy

1. Information We Collect and How We Process It

We collect both personal information and non-personal information to enhance your experience, connect you with activities, and ensure safety.

a. Personal Information

• Contact information (e.g., name, email, birthday, gender).
• Profile details (e.g., bio, interests).
• Profile photos and user-generated content (e.g., activity descriptions, chat messages).

Users can upload profile photos, activity photos, and chat photos. Cloudflare stores uploaded images. Authorized moderators can review reported profiles, activities, and messages, including their images, to enforce our Community Guidelines. Android uses human review of reports; it does not use an automated image moderation service.

b. Location Data

Why We Collect Location Data: We collect your real-time location (with permission) to display nearby activities on the map, facilitate check-ins, and suggest relevant meetups based on your city or country.

Activity Discovery and Sharing: Your profile may appear to other users in nearby activities you've joined. Your device location is used to find nearby activities and check eligibility to join. An activity location that you choose when creating an activity can appear on its map and details page. Do not use a private home address as a public meeting point. Messages in an activity chat are available to its participants and to authorized moderators when needed to review a report.

Privacy Controls:

• Turn location sharing on/off in app settings or device permissions.
• Choose to share location only during active app use.
• Choose a public meeting point and share private details only when necessary.

It is your responsibility to manage these settings. In remote areas, approximate locations may still allow inference of your general whereabouts. By using Globy, you acknowledge this.

c. Messaging and User-Generated Content

• Chat conversations between activity participants.
• Activity creation details, participation history, and reviews/ratings of hosts.

Chat content and uploaded photos are stored to provide messaging. Account deletion removes your messages and uploaded chat photos. We also store reports, the reported content identifier, report reasons, block relationships, and moderation records to investigate safety concerns. Reports are private and are not shown to the reported user.

d. Gamification and Analytics Data

• Participation data like activities joined/created, XP points, badges, levels, and challenge completions.
• On iOS, product-use events such as sign-in, onboarding progress, activity creation, and activity joining.
• Analytics identifiers and technical data, including your Globy account ID after sign-in, a Mixpanel device ID, app version, operating system version, and device model.

On iOS, we use Mixpanel to understand app use and improve Globy. Product analytics is active during app use. There is no separate analytics permission dialog or analytics switch in Globy Settings. Android does not include the Mixpanel SDK. We do not send message text, profile text, photos, email addresses, or precise locations to Mixpanel. We also disable IP-based location enrichment in the Mixpanel mobile SDK.

We do not use analytics data for advertising or to track you across apps or websites owned by other companies. We do not collect sensitive personal information unless you voluntarily share it for an app feature.

2. Legal Basis for Processing (GDPR Compliance)

For EU users under GDPR, we process data based on:

• Contractual necessity: to provide services like activity matching and chatting.
• Legitimate interests: to improve the app and ensure security.
• Consent: for optional features like location sharing or push notifications.

You can withdraw consent anytime via settings. Contact us to exercise rights like access or deletion.

3. How We Use Your Information

We use your data to:

• Connect you with solo travelers and locals via activities and profiles.
• Enable in-app messaging, push notifications for updates, and gamification rewards.
• Facilitate real-life meetups safely, including content moderation and reporting.
• Generate insights for app improvements and personalized suggestions.
• Comply with laws and protect against fraud.

4. Information Sharing and Disclosure

We share data only as needed:

a. Third-Party Services

We use providers for key functions, bound by privacy agreements:

• MapLibre and OpenFreeMap on Android, platform geocoding services, and Apple Maps on iOS – For maps and location search. Map and geocoding providers can receive network requests and the map area or search you select. See their policies: https://policies.google.com/privacy, https://www.apple.com/legal/privacy/.
• Firebase Cloud Messaging on Android and Apple Push Notification service on iOS – Device registration tokens and notification content for alerts you enable.
• RevenueCat and Google Play or Apple – Account identifiers, entitlement status, purchase history, and purchase metrics for Globy Plus. Globy does not receive your full payment card details.
• Mixpanel – For iOS product analytics. See https://mixpanel.com/legal/privacy-policy/.
• Photo storage services (e.g., Cloudflare) – For images. See https://www.cloudflare.com/privacypolicy/.
• Supabase – Sign-in and account storage. Google sign-in on Android and Apple sign-in on iOS send identity details you authorize. Email link sign-in and password sign-in also use Supabase; Globy does not store a plaintext account password.

b. With Other Users

• Profile info and location (approximate) visible to activity participants.
• Chat messages shared with recipients.
• Ratings/reviews public within the app.

c. Legal Compliance and Safety

• For law enforcement, subpoenas, or emergencies (e.g., safety risks from meetups).
• To enforce terms, investigate reports, or prevent harm.

d. Business Transfers

If Globy is acquired, data may transfer under this policy. We don't sell your data.

5. User Rights (GDPR & Global Privacy Laws)

To request deletion of your Globy account and associated data, see the account deletion instructions. You can submit a request without installing or signing in to the app.

You have rights like access, correction, deletion, restriction, objection, and portability. For CCPA (California): rights to know, delete, opt-out (we don't sell data). Exercise via app settings or email [email protected]. We'll respond within legal timelines.

6. Data Retention

• Account data: Until deletion.
• Chats and activity history: Stored to provide activity history until deletion. Account deletion removes associated account records.
• Location: Your saved profile location and activity meeting points are retained until updated or deleted. Globy does not collect location in the background.
• iOS analytics and store purchase records: Retained under the relevant provider policies. Android does not include the Mixpanel SDK.
• Safety reports and moderation records: Retained while needed to investigate the report, prevent abuse, and meet legal duties. A deleted reporter account is removed from the report record. Records required for a legal matter can be kept for that matter.

We delete/anonymize after needs, retaining for legal reasons if required.

7. Data Security

We use encrypted network connections and access controls. Report security issues to [email protected]. In Android, open Profile → Settings → Safety & Community to report concerns and manage blocked users. Read our Community Guidelines and Child Safety Standards. Globy is for adults aged 18 and over. We restrict underage accounts when identified and handle their data under applicable law.

8. International Data Transfers

Data may transfer cross-border (e.g., to US). We use Standard Contractual Clauses for GDPR compliance.

9. Changes to This Policy

We'll update the "Last Updated" date and notify for material changes.

10. California Privacy Rights (CCPA & CPRA Compliance)

California rights: Know, access, delete, correct, opt-out of sharing, limit sensitive data. Email [email protected] to exercise.

11. Contact Us

For inquiries:
📧 Email: [email protected]